Terms of service

General Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting party, conclusion of contract, correction options

The purchase contract is concluded with Ryda Active.

By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

3. Contract language, storage of contract text

Language(s) available for concluding the contract: German, English

We store the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

4. Delivery terms

4.1 Shipping costs

Standard shipping within Germany is free of charge for orders of €80 or more including VAT. Shipping costs and free-shipping thresholds for other countries can be found on our Payment & Shipping page.

4.2 Delivery options

We ship the products to the delivery address provided during the ordering process.

We deliver by shipping only. Collection of goods is unfortunately not possible.

5. Payment

5.1 Prices

The prices stated at the time of the order apply. These are total prices and include statutory VAT.

5.2 Payment methods

The following payment methods are generally available in our shop.

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after the order is placed.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your login details and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

PayPal may offer registered PayPal customers selected according to its own criteria further payment methods in the customer account. However, we have no influence on the offering of these methods; other individually offered payment methods concern your legal relationship with PayPal. You can find more information in your PayPal account.

6. Warranty and guarantees

6.1 Liability for defects

The statutory liability for defects applies.

6.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.

7. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

This English version is provided for convenience. In case of doubt, the German version shall prevail.